Frequently Asked Questions 



How much is my deductible and when do I pay?
Will you accept the estimate I received from my insurance company?
Will I be able to just stop by for an estimate?
My insurance company is suggesting a particular body shop. Do I have to use them?
What forms of payment do you accept?
What happens if you find additional damage once you have started repairs?
What are 'Betterment Charges'?
What kind of cars do you repair?
Do you guarentee your work?
Will my vehicle ever be the same?
Will my paint match?
Will you use new manufacturer parts for my vehicle?
Will the parts be ordered before I drop off my vehicle for repair?
Can I get other repairs or service done on my vehicle while it is in the body shop?
What if my car is not driveable?
Can I get a ride home when I drop my vehicle off?
How can I get a rental car?
Will my car be clean when I get it back?
 





How much is my deductible and when do I pay?

The amount of your deductible is determined by your insurance policy. Usually the deductible is payable at the time the service is complete. If you are unsure of the deductible amount for your auto repair claim, you can check your insurance card for information of contact your auto insurance company. If is always a good idea to check you deductible amounts before you request for repairs to your vehicle. Different types of claims can have different deductible amounts.


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Will you accept the estimate I received from my insurance company?

Yes. We work with all insurance providers. Just provide us with their estimate and we will take it from there.


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Will I be able to just stop by for an estimate?

Yes. Our team is abailable from 8:00am to 5:30pm, Monday - Friday. Please be aware that a complete damage report may take up to 30 minutes. For your convenience, you may also call for a specific appointment time.


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My insurance company is suggesting a particular body shop. Do I have to use them?

No, you do not have to use the insurance company's perferred repair center. You may tell the insurance claim adjuster that you have a repair center that you trust. Many insurance companies send out appraisers to inspect the damage and file the claim. Som insurance companies will accept a copy of the estimate from the repair center along with photographs for their review. However, the vehicle owner always has the final choice of which repair center is used.


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What forms of payment do you accept?

The easiest and most convenient way to pay us for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, Discover, and American Express. Cash and checks are always welcome as well.


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What happens if you find additional damage once you have started repairs?

If additional damage is found, we will inform you or your insurance company of the supplementary damage. Upon receiving authorization, we will continue the repairs.


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What are 'Betterment Charges'?

Parts that wear out and need replacement over time and use are commonly subject to betterment charges when they are replaced during the repair. These charges are determined by your insurance company and are pro-rated on actual miles on your vehicle.


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What kind of cars do you repair?

We repair all domestic and most foreign vehicles.


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Do you guarentee your work?

Yes, we guarantee our repairs for as long as you own the vehicle.


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Will my vehicle ever be the same?

Yes. The professionals at our body shop return vehicles to their previous structural and cosmetic condition. We also back it with a written lifetime warranty on our workmanship.


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Will my paint match?

Yes. Our Depont refinish system guarantees a computerized color match to all factory finishes.


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Will you use new manufacturer parts for my vehicle?

Originial Equipment Manufacturer's (OEM) parts are always our first choice when repairing your vehicle. We believe these parts are the best choice when restoring your vehicle to its pre-accident condition. However, sometimes OEM parts are not the most cost effective solution. Many insurance policies require the use of aftermarket (AM) parts. In addition to AM parts, there are re-conditioned parts, recycled parts, and certified AM parts. We can help you decide what parts should be used based on your specific needs. Some insurance companies give you the option of upgrading to OEM parts, while others will not cover the additional cost. It will all depend on your individual insurance policy. We recommend that you contact your insurance company to see what your policy covers and what options you have.


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Will the parts be ordered before I drop off my vehicle for repair?

Yes. We are happy to order the parts for your vehicle when we write the estimate. We can then scheduale your repairs for when the parts come in.


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Can I get other repairs or service done on my vehicle while it is in the body shop?

Yes. Just let your estimator know what other work you would like done and we will make the necessary arrangements.


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What if my car is not driveable?

There are local 24 hour towing services in our area that can get your vehicle to us. Napier Towing - (434)392-3946 & 3rd St. Wrecker - (434)392-9772.


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Can I get a ride home when I drop my vehicle off?

Yes. We would be happy to provide a free pickup and delivery service to you within a fifteen mile range. Customer satisfaction is very important to us and we want each customer's visit to be a positive experience.


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How can I get a rental car?

If you need a rental car, we can help you make a necessary arrangements. Insurance companies will only pay for you to have a rental car if that is an option on your policy or you are the claimant. Check your policy or call the insurance company to find out if you have rental coverage and what your limitations are.


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Will my car be clean when I get it back?

All vehicles are hand washed before they are picked up. We will also thoroughly clean the interior of your car, vacuuming the carpets as well.


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